Terms of Service

Effective Date: 2 October 2026

Welcome to Vitesha Artistry.

These Terms of Service (“Terms”) govern your access to and use of the Vitesha Artistry website, its content, enquiry facilities, sourcing services, products and related commercial services.

Throughout these Terms, “Vitesha Artistry”, “Vitesha”, “we”, “us” and “our” refer to the business operating under the Vitesha Artistry name. “You”, “your”, “buyer” or “user” refers to any person, business, organisation or representative accessing the website, submitting an enquiry or entering into a commercial relationship with us.

By accessing or using this website, submitting an enquiry, requesting a quotation, placing an order or otherwise engaging our services, you agree to these Terms together with any policies or order-specific terms expressly incorporated into your transaction.

If you do not agree with these Terms, please do not use the website or our services.

1. About Vitesha Artistry

Vitesha Artistry operates as an organised sourcing, quality-management and commercial execution partner for Indian products, crafts and living traditions.

Our model is requirement-led rather than limited to a fixed catalogue.

Products displayed on the website may represent current offers, sourcing capabilities, reference products or examples of what may be developed or supplied.

The catalogue is evidence of capability, not the boundary of capability.

A buyer may therefore submit a requirement that is not currently displayed on the website, subject to our ability to responsibly source, develop, produce, quality-manage and supply it.

Where Vitesha accepts a commercial order as seller or contracting party, the buyer-facing commercial relationship remains with Vitesha even where one or more independent artisans, workshops, manufacturers, logistics providers or other specialist participants are involved behind the order.

2. Eligibility and Authority

You must be legally competent to enter into a binding contract to use this website for commercial transactions.

If you are acting on behalf of a company, organisation, partnership or other entity, you confirm that you have authority to submit enquiries, approve specifications, place orders and enter into commercial commitments on its behalf.

3. Website Information Is Not Automatically a Binding Offer

Unless expressly stated otherwise, information displayed on the website is provided for product discovery, sourcing reference and general information.

A product page, collection page, estimated price, photograph, description, MOQ indication, sample reference, lead-time indication or sourcing capability displayed on the website does not by itself constitute an irrevocable offer or guarantee of supply.

Availability, price, minimum order quantity, customisation, sample availability, production capacity, lead time, materials, export feasibility, packaging and destination-market requirements may need to be verified for the particular order.

A commercial order becomes binding only when the applicable commercial terms have been agreed and the order has been accepted by Vitesha in writing or through another mutually agreed confirmation process.

4. Quotations, Proforma Invoices and Order Confirmation

Depending upon the nature of the requirement, Vitesha may issue or agree through documents including:

• Quotation
• Proforma invoice
• Purchase order acknowledgement
• Order confirmation
• Specification sheet
• Approved sample or prototype
• Commercial agreement
• Shipping terms
• Other written approvals or communications

An enquiry or purchase order submitted by a buyer does not necessarily mean that Vitesha has accepted the order.

Acceptance is subject to feasibility, maker or production capability, material availability, quantity, pricing, compliance requirements, payment terms, timeline and other commercial considerations.

Where an advance payment is required, production, procurement or sourcing may begin only after the required payment has been received and the relevant specifications have been approved.

5. Order-Specific Terms Take Priority

Every commercial requirement can be different.

Where a quotation, proforma invoice, purchase order, specification sheet, approved sample, commercial agreement or other mutually accepted written document contains terms specific to an order, those terms form part of the contract for that order.

If there is a direct conflict between these general Terms and mutually agreed written order-specific commercial terms, the order-specific terms will prevail for that transaction to the extent of the conflict.

6. Buyer Requirements and Information

The buyer is responsible for providing information reasonably necessary to understand and execute the requirement.

This may include:

• Product specifications
• Quantity
• Dimensions
• Materials
• Colours
• Designs or motifs
• Intended use
• Branding requirements
• Packaging requirements
• Destination
• Required timeline
• Regulatory or market-specific requirements known to the buyer
• Reference images, drawings or files
• Other commercially relevant instructions

The buyer should ensure that the information provided is accurate, complete and authorised for use.

Vitesha will not be responsible for errors caused primarily by incorrect, incomplete, contradictory or subsequently changed information supplied by the buyer, except to the extent that Vitesha itself contributed to the relevant error.

7. Approval of Samples, Designs and Specifications

Where samples, prototypes, artwork, specifications, materials, colours, packaging or other references are submitted for buyer approval, the buyer is responsible for reviewing them carefully before approval.

Once approved, such material may become part of the agreed commercial reference for production.

Changes requested after approval may affect:

• Price
• Production schedule
• Material requirements
• MOQ
• Packaging
• Freight
• Existing work
• Other commercial commitments

Any resulting adjustment will be communicated where reasonably practicable before proceeding.

8. Handmade Products and Natural Variation

Many products sourced through Vitesha derive their character from human skill, natural materials, traditional processes and handmade production.

Minor differences may naturally occur in characteristics such as:

• Colour or shade
• Texture
• Weave
• Brushwork
• Hand painting
• Carving
• Print placement
• Dimensions
• Glaze
• Grain
• Surface character
• Finish
• Other characteristics inherent to the relevant handmade process

Such natural variation should not automatically be treated as a defect where it remains consistent with the nature of the product and the agreed commercial requirement.

Vitesha distinguishes genuine handmade variation from avoidable failure or uncontrolled inconsistency.

We do not promise machine sameness. We promise controlled handmade quality.

9. Customised, Personalised and Made-to-Order Products

Certain Vitesha products and sourcing assignments are customised, personalised or fully made-to-order.

Once sourcing, material procurement, development, customisation or production has begun, such orders may not be freely cancellable merely because the buyer changes their mind, preference or commercial requirement.

The consequences of cancellation or modification will depend upon the stage of execution and any costs or commitments already incurred for that particular order.

10. Samples

Samples may be offered where commercially and operationally appropriate.

Sample pricing, courier charges, development costs, tooling costs or other related charges may differ from bulk-order pricing.

Approval of a handmade sample establishes an agreed reference but does not mean that every handmade unit in bulk production will be visually identical in every minor respect.

The applicable tolerance and quality expectation will depend upon the product and agreed specification.

11. Pricing

Prices displayed on the website, where available, may be indicative, retail, sample-specific or applicable only to the quantity or configuration shown.

B2B, wholesale, customised, private-label and made-to-order pricing may depend upon factors including:

• Quantity
• Materials
• Dimensions
• Craft process
• Design complexity
• Customisation
• Packaging
• Branding
• Quality requirements
• Destination
• Freight
• Currency
• Production conditions
• Regulatory requirements

The final applicable price is the price agreed for the relevant transaction.

We reserve the right to correct genuine pricing, typographical or calculation errors before an order is accepted.

12. Payments

Payment terms will be communicated for the relevant order.

Depending upon the transaction, Vitesha may require:

• Full advance payment
• Partial advance payment
• Stage-based payments
• Balance payment before dispatch
• Other mutually agreed payment arrangements

The buyer is responsible for ensuring that payments are made by the agreed due dates.

Production, procurement, dispatch or delivery timelines may be affected where payment or required approval is delayed.

Bank charges, currency conversion charges, payment-processing costs and similar expenses will be allocated according to the agreed commercial terms.

13. Taxes, Duties and Government Charges

Prices may or may not include applicable taxes, duties, freight, customs charges or other government levies depending upon the quotation and transaction structure.

The relevant invoice or commercial terms will identify the treatment applicable to the order.

For international transactions, import duties, destination taxes, customs charges and similar liabilities will follow the agreed shipping terms, Incoterm and applicable law.

14. Production and Lead Times

Production and delivery timelines communicated by Vitesha are based on the information and circumstances reasonably available at the time.

Handmade production, custom development and multi-maker sourcing may involve material availability, drying, finishing, craft-process or other production realities that differ from industrial manufacturing.

Where a timeline is commercially critical, it should be expressly agreed as part of the order.

Unless specifically guaranteed in writing, communicated timelines should be treated as reasonable commercial estimates rather than absolute guarantees.

15. Shipping and Delivery

Shipping method, delivery responsibility, freight charges and transfer of commercial risk will be governed by the shipping terms or Incoterm agreed for the particular order.

Vitesha may coordinate with freight forwarders, couriers, customs agents, logistics providers and other third parties as part of the sourcing relationship.

Commercial risk may transfer according to the agreed shipping term even where Vitesha continues assisting with shipment coordination.

The transfer of risk does not necessarily mean that Vitesha will immediately disengage from the buyer. Where reasonably possible, Vitesha will continue coordinating with the relevant parties until delivery or resolution of a shipping issue.

16. Transit Insurance for Large or High-Value Orders

For shipments classified by Vitesha as large-volume, high-value, fragile or otherwise commercially significant, transit insurance may be designated as mandatory in the quotation, order confirmation or shipping terms.

Where insurance is stated to be mandatory, dispatch may be withheld until appropriate insurance arrangements have been confirmed.

Insurance is intended to protect the commercial value of goods against eligible transit risks, subject to the terms, conditions, deductibles and exclusions of the relevant insurance policy.

If a buyer requests shipment without insurance where insurance has been recommended or required, Vitesha may decline the request.

If Vitesha expressly agrees in writing to an uninsured shipment, the buyer acknowledges that a transit loss, theft or damage event may not be fully recoverable.

In such circumstances, neither Vitesha Artistry nor the logistics provider should be assumed to provide compensation for the full commercial value of an uninsured loss beyond the liability that legally or contractually applies to them.

The insured value, premium responsibility, insurance provider and claim procedure may be specified for the relevant shipment.

17. Insurance Claims

Where an insured shipment suffers loss or damage, the buyer must reasonably cooperate with the documentation required for an insurance or carrier claim.

This may include:

• Photographs
• Videos
• Unboxing evidence
• Packaging material
• Shipping labels
• Delivery documentation
• Commercial invoice
• Damage report
• Survey report
• Other documents requested by the insurer or carrier

Damaged products and packaging should not be disposed of until the relevant evidence has been preserved and any required assessment has been completed.

Any insurance settlement remains subject to the applicable insurance policy and insurer’s assessment.

18. Customs, Import Requirements and Destination-Market Compliance

Vitesha will undertake the India-side responsibilities applicable to it as seller, supplier or exporter according to the nature of the transaction.

Unless otherwise agreed in writing, the buyer is responsible for requirements applicable to importation, possession, distribution, resale, labelling, advertising or use of the goods in the destination market.

Certain products may be subject to destination-specific restrictions, certification, labelling, material, food, wellness, safety, botanical, agricultural or other regulatory requirements.

Vitesha may decline, postpone or restructure an order where the required legal or regulatory pathway has not been sufficiently established.

19. Restricted or Prohibited Transactions

Vitesha reserves the right to refuse or discontinue a transaction where there is a reasonable concern that the product, destination, end use, buyer, payment arrangement or transaction may violate applicable law, trade restrictions, sanctions, export controls or other regulatory requirements.

Such refusal will not itself create an obligation to fulfil an otherwise unlawful or prohibited transaction.

20. Quality and Inspection

Quality will be assessed according to:

• The nature of the product
• The approved sample or reference, where applicable
• Written specifications
• Intended use
• Relevant handmade characteristics
• Agreed commercial requirements

Different products may require different inspection methods.

A hand-painted artwork, textile, pottery product, natural-material object and made-to-order product cannot necessarily be evaluated through the same generic standard.

Vitesha will not knowingly release goods where there is a material reason to believe that they fail the agreed requirement within the quality responsibility accepted for that order.

21. Inspection by the Buyer After Delivery

The buyer is responsible for inspecting goods within the applicable inspection period communicated for the relevant order.

The inspection period may vary according to factors including the nature, quantity and complexity of the shipment.

Larger orders may therefore be given a different reasonable inspection period from small shipments.

Any issue intended to be considered for return, replacement, repair, remake, credit, commercial adjustment or refund must be registered through the Register a Complaint process within the applicable inspection period.

22. Complaints, Returns and Refunds

Returns, refunds, replacements and other order-resolution requests are governed by the Returns, Refunds & Order Resolution Policy together with any order-specific commercial terms.

Submitting a complaint does not automatically entitle the buyer to a refund, replacement or return.

The appropriate resolution will depend upon the actual cause of the issue, the agreed requirement and applicable commercial responsibility.

For consumer complaints to which applicable e-commerce consumer law applies, Vitesha will maintain the legally required grievance-redressal process.

23. Changes and Cancellations

A request to cancel or change an order should be submitted as early as possible.

Whether the request can be accepted will depend upon factors including whether:

• Materials have been purchased
• Makers or workshops have been committed
• Development has begun
• Production has begun
• Customisation has been completed
• Packaging has been produced
• Logistics have been booked
• Other costs or liabilities have already been incurred

Where cancellation is accepted, any refund or adjustment will be determined according to the order-specific commercial terms and work already performed or committed.

Nothing in this section excludes rights that cannot lawfully be excluded.

24. Force Majeure and Events Beyond Reasonable Control

Neither party will be treated as responsible for failure or delay caused by events outside its reasonable control to the extent recognised under applicable law and the relevant commercial agreement.

Such circumstances may include, depending upon the case:

• Natural disasters
• Flood
• Fire
• War or civil disturbance
• Government restrictions
• Epidemics or similar emergencies
• Labour disruption
• Transport interruption
• Port congestion
• Customs delays
• Material shortages
• Utility interruption
• Other events that could not reasonably have been prevented

The affected party should communicate the issue reasonably promptly and take reasonable steps to mitigate its effect.

25. Intellectual Property — Website and Brand

Unless otherwise stated, the website and its original content, including text, graphics, photographs, illustrations, videos, layouts, brand elements, logos, product stories and other original material, are owned by or lawfully used by Vitesha Artistry.

Access to the website does not transfer ownership of such intellectual property.

You may view and use the website for legitimate personal or commercial evaluation of Vitesha’s services.

You may not, without permission:

• Reproduce substantial website content for commercial use
• Copy or imitate Vitesha branding
• Republish original photographs or stories as your own
• Scrape or systematically extract website content or data
• Misrepresent an association with Vitesha
• Use Vitesha intellectual property in a misleading or unauthorised manner

26. Buyer-Supplied Designs, Brands and Materials

Where the buyer provides a logo, artwork, photograph, design, trademark, packaging file, reference or other material, the buyer confirms that they have the necessary rights or permission to provide and use that material for the requested purpose.

The buyer grants Vitesha and the parties reasonably involved in fulfilling the order a limited right to use those materials solely as necessary to develop, manufacture, package or fulfil the relevant requirement.

The buyer remains responsible for third-party intellectual-property claims arising primarily from materials or instructions supplied by the buyer without the necessary rights.

27. Custom Designs and Commissioned Creative Work

Ownership and usage rights relating to specially developed designs, private-label assets, commissioned stories, films, documentation or other creative deliverables will be governed by the applicable quotation, agreement or project terms.

Payment for a commissioned project does not by itself transfer every intellectual-property right unless such transfer or licence has been expressly agreed.

28. Maker Network and Sourcing Intelligence

Vitesha’s maker relationships, sourcing knowledge, supplier evaluation, capability understanding, commercial arrangements and internal sourcing methods form part of its operating capability.

Vitesha may provide buyers with sufficient information to understand and trust the product or sourcing process without publicly disclosing every artisan name, direct contact detail, exact workshop location or other commercially sensitive sourcing information.

No website user has an automatic right to access Vitesha’s confidential sourcing network.

Users must not scrape, extract, compile, republish or commercially exploit confidential maker or supplier information obtained through restricted access, nor use confidential sourcing information in breach of an applicable confidentiality or non-circumvention agreement.

Any specific confidentiality, exclusivity or non-circumvention obligation will be governed by the relevant NDA or commercial agreement.

29. Confidential Business Information

During custom sourcing, the buyer and Vitesha may exchange non-public information including designs, pricing, specifications, business plans, supplier information or product-development material.

Where information is expressly identified as confidential, covered by an NDA, or clearly confidential by its nature, it should be used only for the purpose for which it was provided, subject to the applicable agreement and law.

30. User Submissions and Enquiries

Information submitted through forms, email, messaging services or other enquiry channels should be accurate and lawful.

Submitting a sourcing requirement does not grant Vitesha ownership of the buyer’s confidential business information.

Vitesha may use submitted information as reasonably necessary to evaluate the requirement, communicate with the buyer and provide the requested service in accordance with the applicable Privacy Policy.

31. Personal Information

Personal information submitted through the website will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

You should not submit personal information relating to another person unless you have a lawful basis or appropriate authority to do so.

32. Third-Party Services

The website or our commercial services may rely on third parties such as:

• Website hosting providers
• Payment processors
• Form providers
• Couriers
• Freight forwarders
• Customs agents
• Insurance providers
• Analytics providers
• Communication platforms
• Other service providers

Use of a third-party service may also be subject to that provider’s applicable terms and policies.

Vitesha is not responsible for independent acts or omissions of third parties beyond the responsibility legally or contractually accepted by Vitesha.

33. External Links

The website may contain links to third-party websites or resources.

Such links are provided for convenience or information and do not automatically mean that Vitesha endorses every statement, service, product or practice of the third party.

Use of an external website is subject to its own terms and policies.

34. Accuracy of Website Content

We endeavour to present information accurately, but the website may occasionally contain typographical errors, incomplete information or content that becomes outdated.

We may correct or update website information where appropriate.

A website error will not automatically override mutually agreed written specifications, quotations or order terms.

35. Product Images and Representation

Product photographs and visual references are intended to represent the product as accurately as reasonably possible.

However, differences may occur due to:

• Screen display
• Lighting
• Photography
• Handmade processes
• Natural materials
• Batch variation
• Customisation
• Subsequent product development

Where exact characteristics are commercially important, they should be confirmed through specifications, samples or written approval before production.

36. Prohibited Use of the Website

You must not use the website or Vitesha services:

• For an unlawful purpose
• To infringe intellectual-property rights
• To transmit malicious software
• To attempt unauthorised access to systems or data
• To scrape or harvest restricted data
• To impersonate another person or organisation
• To provide knowingly false information
• To interfere with the operation or security of the website
• To misuse confidential sourcing information
• To engage in fraud, deception or prohibited trade activity

We may restrict or terminate access where such misuse is reasonably suspected.

37. Refusal or Suspension of Service

Vitesha may decline, suspend or discontinue an enquiry, order or service where reasonably necessary because of:

• Legal or regulatory restrictions
• Non-payment
• Materially incomplete information
• Repeated failure to provide required approvals
• Abuse or fraudulent activity
• Safety concerns
• Export or destination restrictions
• Inability to responsibly fulfil the requirement
• Material breach of agreed terms

Where an accepted paid order is affected, financial treatment will be determined according to the reason for termination, work already performed, applicable commercial terms and mandatory law.

38. No Unverified Guarantees

The presence of a product, craft, category or statement on the website does not by itself certify:

• GI status
• Export readiness
• Regulatory approval
• Production capacity
• Repeatability
• Health benefit
• Safety certification
• Private-label capability
• Particular destination-market compliance

Such matters will be represented as confirmed only where they have been appropriately verified for the relevant product or transaction.

39. Disclaimer Relating to General Information

General information, stories, guides and educational material on the website are provided for informational purposes.

They should not be treated as medical, legal, tax, customs or other regulated professional advice.

Where specialist advice is required, the appropriate qualified professional or authority should be consulted.

40. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

For business-to-business transactions, and to the maximum extent permitted by applicable law, Vitesha will not be liable for indirect, incidental, special or consequential loss, including loss of anticipated profits or business opportunity, arising from circumstances outside the responsibility accepted under the relevant order.

Where legally permitted, Vitesha’s aggregate financial liability arising directly from a particular commercial order will ordinarily not exceed the amount actually paid to Vitesha for the affected goods or services giving rise to the claim, unless a different liability allocation has been expressly agreed in writing.

This limitation does not apply where applicable law prohibits such limitation.

41. Buyer Responsibility for Third-Party Claims

To the extent permitted by law, a buyer may be responsible for loss or claims arising from:

• Buyer-supplied designs or trademarks used without required rights
• Unlawful buyer instructions
• False or misleading information supplied by the buyer
• Destination-market activities controlled solely by the buyer
• Misuse of Vitesha intellectual property
• Material breach of confidentiality obligations

Responsibility will be determined according to actual cause and applicable law.

42. Consumer and Statutory Rights

Nothing in these Terms is intended to remove, restrict or waive any consumer or statutory right that cannot legally be excluded.

Where a transaction qualifies for protection under mandatory consumer law, those legal protections continue to apply notwithstanding any inconsistent general wording in these Terms.

43. Grievance Redressal

Complaints relating to an order should first be submitted through the Register a Complaint facility available on the website.

The buyer should provide the relevant order or quotation reference together with supporting information reasonably necessary to assess the complaint.

Where the complaint qualifies as a consumer complaint governed by applicable e-commerce law, Vitesha will follow the grievance-redressal timelines and procedures required by law.

Grievance Officer: Hitesh Pathak
Designation: Director
Email: artistry.vitesha@gmail.com
Phone: +91-9251172288

44. Updates to These Terms

Vitesha may update these Terms to reflect changes in operations, services, technology or applicable law.

The current version will be published on the website together with its effective or updated date.

A subsequent update will not ordinarily rewrite the commercial terms of an order already accepted before the change unless:

• required by applicable law; or
• mutually agreed between the parties.

45. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

46. No Waiver

Failure by either party to immediately enforce a contractual right does not automatically mean that the right has been permanently waived.

47. Entire Commercial Understanding

These Terms, together with applicable policies and the mutually agreed order-specific documents, form the contractual framework governing the relevant relationship.

For an individual order, its quotation, specification, purchase order acceptance, proforma invoice, approved sample, commercial agreement or other expressly agreed terms may supplement these Terms.

48. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory statutory rights and any dispute-resolution procedure expressly agreed for a particular commercial transaction, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts at:

JAIPUR, RAJASTHAN, INDIA

International B2B orders may contain separate dispute-resolution, arbitration, governing-law or jurisdiction provisions where mutually agreed in writing.

49. Contact Information

This website is operated under the name:

Vitesha Artistry

Legal Owner / Entity: Vitesha Artistry
Principal Business Address: A-24, Amanishah Dargah Road, Ramnagar, Shastri Nagar, Jaipur
Website: viteshaartistry.com
Customer Care Email: artistry.vitesha@gmail.com
Customer Care Phone / WhatsApp: +91-9251172288
Grievance Officer: Director
Grievance Email: artistry.vitesha@gmail.com

For order-related concerns, please use the Register a Complaint facility on the website wherever applicable.